Terms of enrolment

1. Who you are contracting with

You are contracting with Corporate Business Alliance Ltd (“CBA”, “we”), a certification body established in the United Kingdom. Its registered office is 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom. You can write to us at support@cba-uk.com.

2. What you are buying

Depending on what you choose, one or more of:

• An examination voucher — one attempt at one programme’s examination, valid for twelve months from issue.
• Study material — access to the written lessons, slide decks and assessed workbooks for one programme, through your candidate account.
• A bundle — both of the above, at less than the two separately.

You are not buying a credential. A credential is awarded only where the assessment for its level is passed, and no fee entitles anybody to one.

The level of each programme, and what it requires beyond the examination, is published on the programme page before you buy. At Professional level the award also depends on a referee, who is a third party neither of us controls; a delay or a refusal by that referee is not a failure by CBA and is not a ground for a refund of the examination fee.

3. When the contract is made

When we confirm your payment, not when you place the order. If we cannot supply what you ordered we will refund you in full and no contract arises. A price shown in error does not bind us where the error is obvious.

4. Your account

Buying anything creates a candidate account in your name, and we email you a link to set a password. The account is personal to you: do not share the credentials, and tell us if you believe somebody else has used them. Access to study material is for one person, and sharing an account is treated as malpractice under the malpractice policy.

Give us a name that matches the identification you are prepared to show, because it is printed on your certificate and shown on the public register. Correcting a misspelling is free and keeps the same credential ID; changing your legal name later requires a document evidencing it.

5. What you may do with the material

The study material, the slide decks, the workbooks, the examination questions and the certification schemes remain ours. You get a personal, non-transferable licence to use them to prepare for a CBA examination, for as long as your enrolment is active.

You may not:

• copy, publish, sell or share the material, in whole or in part;
• use it to teach or train anybody else, whether paid or not, unless you are an Approved Learning Partner and your agreement says so;
• reproduce examination questions from memory or otherwise, or share them with anybody, during or after a sitting;
• use any part of it to train a machine learning model.

You may print a copy for your own study, quote briefly from it with attribution, and keep whatever notes and workbooks you make from it. Nothing here restricts what you do with your own work.

6. Sitting the examination

The examination rules apply in full and are part of these terms. In summary: one attempt per voucher; the timer starts when you begin and does not stop; the paper is assembled at random to the published blueprint; and the conduct rules, including what you may have in the room, are published before you sit.

If a disability or long-term condition affects sitting under standard conditions, ask for a reasonable adjustment before you book. An adjustment changes the conditions and never the standard.

7. Deferring, transferring and lapsing

• A voucher can be used any time within twelve months. There is no booking to move and nothing to defer: sit when you are ready.
• A voucher cannot be transferred to another person. It is assigned to the email address that bought it, and the credential it leads to carries that person’s name. A voucher bought by an employer or a partner for a named individual can be reassigned by them before it is redeemed.
• An unredeemed voucher expires at twelve months and is not refunded after the thirty-day window in the refund policy. We send a reminder before it lapses. Where something outside your control prevented you using it, tell us and we will consider extending it.
• An attempt that runs out of time is marked expired and the voucher is spent. Where something outside your control stopped you finishing, ask for special consideration: we void the attempt and issue you a fresh voucher at no charge.

8. Refunds and cancellation

The refund policy applies in full and is part of these terms, including your statutory 14-day cancellation right and the digital content exception. Where the refund policy and these terms differ, the refund policy governs.

9. Suspension

We may suspend an account or withdraw a credential where the malpractice policy or the Code of Professional Conduct is breached, or where a payment is reversed. Suspension follows the process in those policies: you are told what is alleged, you may respond, a named person decides, and you may appeal.

10. Changes to a programme

Syllabuses change. Where a change alters what a credential means, the scheme version is raised, and you are assessed against the version in force on the day you sit — not a later one. A credential already awarded is never retrospectively downgraded.

If we withdraw a programme after you have paid and before you have sat it, you get a full refund whatever stage you have reached, or a transfer to another programme if you prefer.

11. What we owe you

We will:

• deliver what you bought, or refund it;
• assess you against the published blueprint and the cut score set by a documented standard-setting panel, and against nothing else;
• publish that cut score on the programme page before any candidate sits the examination, and examine nobody against a figure that has not been settled;
• keep your examination record so that any appeal or re-mark can be decided on what actually happened;
• issue your credential when the assessment for its level is complete, and keep it verifiable;
• meet the published response times, and tell you when we cannot;
• correct our own mistakes, including for people who did not complain.

12. Limits of liability

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else which cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected by anything in these terms.

Subject to that: where we are at fault, we refund the fees you paid for the affected assessment and meet the cost of any re-sit our error made necessary. Beyond those amounts, our total liability to you is limited to the total fees you have paid us in the twelve months before the claim.

We are not liable for indirect or consequential loss, for loss of profit, for a job or a promotion not obtained, or for a third party’s decision about what your credential is worth. We do not promise that any employer, regulator or institution will recognise a CBA credential; our governance page sets out CBA’s regulatory position.

Where you are buying as a business rather than as a consumer, we exclude the implied terms that may lawfully be excluded, and each of us is responsible for satisfying itself that the credential suits its purpose.

13. Your data

The privacy policy governs, and sets out what we hold, why, for how long and what you can make us do about it — including the fact that your examination is marked automatically and that you have a right to have the result reviewed by a person.

14. If something goes wrong

Tell us. There is a published route for each kind of problem — complaints and appeals for a result or a service, and the malpractice policy for our own maladministration — and each ends with a decision by a person who took no part in what you are complaining about. The candidate handbook sets out the first action for the commonest problems.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory consumer law of the country you live in, and you may bring proceedings there.

16. Changes to these terms

We may change these terms for future enrolments. The terms that will apply to you are the ones you accept at checkout, and we will keep a copy of that version against your enrolment; a change never applies retrospectively to a contract already made. Material changes are dated here.

Contact

Questions about these terms: ask us.