Policies and regulations
Everything CBA publishes about how it operates
15 documents governing assessment, conduct, records and commercial terms, grouped by who needs them.
If you are sitting an examination
The five documents governing your relationship with CBA as a candidate. The handbook is the one to read first, because it covers the whole route; the rest go into detail on one part of it.
Candidate handbook
The whole route, from registering to holding the credential, including what to do when something goes wrong.
Examination rules
What is permitted during a sitting, what is not, and what happens if the rules are broken.
Examination integrity
How examinations are sat online without supervision, which abuses the controls stop, and which they do not.
Reasonable adjustments and special consideration
Adjustments for a disability or long-term condition, arranged in advance, and consideration where something happens on the day.
Recognition of prior learning
When an existing qualification or experience counts, and the reasoning behind CBA granting no examination exemptions.
If you hold a credential
What CBA requires of you, and what you can require of CBA.
Code of Professional Conduct
Six obligations binding every credential holder and candidate, and what follows a breach.
Complaints and appeals
How to challenge a result or a decision, and what CBA commits to in return.
Candidate records and retention
What CBA holds about you, for how long, why, and what you can ask for.
How the assessment is governed
The two documents on how CBA reaches its assessment decisions, for employers and training providers reviewing the scheme.
Terms of doing business
The commercial and data terms that apply to anyone using this site.
Terms of enrolment
The contract between CBA and a candidate: what an enrolment includes, what CBA owes you, and the limits of liability on both sides.
Terms of service
The separate, narrower terms on which you may use this website.
Refund policy
What is refundable, for how long, and the position on pass guarantees.
Privacy policy
How personal data is handled, and the rights available to you.
Cookie policy
What this site stores in your browser and why.